Terms of Service

Agreement to Terms

By accessing or using the VerdantAge website, purchasing our natural essentials, or engaging with our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our website or services.

About VerdantAge

VerdantAge operates as an e-commerce platform specializing in sustainable bamboo products, handcrafted home essentials, and eco-friendly lifestyle products. We maintain partnerships with verified artisans globally to provide authentic, high-quality natural products to customers worldwide.

Acceptance of Orders

Order Process:

  • All orders are subject to acceptance by VerdantAge
  • We reserve the right to refuse or cancel any order at our sole discretion
  • Order confirmation does not guarantee acceptance
  • Acceptance occurs when we ship your order or send shipping confirmation

Pricing and Payment:

  • All prices are in USD and exclude applicable taxes
  • Prices may change without prior notice
  • We reserve the right to correct pricing errors, even after order confirmation
  • Payment must be received in full before shipment
  • We accept major credit cards and approved payment methods only

Product Information and Availability

Product Descriptions:

  • We strive for accuracy but do not warrant that product descriptions are error-free
  • Natural products may vary in color, texture, and appearance due to their handcrafted nature
  • Product images are for illustration purposes and may not reflect exact appearance
  • We reserve the right to discontinue products without notice

Inventory and Availability:

  • Product availability is subject to change without notice
  • We do not guarantee continuous availability of any product
  • Backorders may be canceled at our discretion

Shipping and Delivery

Shipping Regions: US, UK, Canada, Australia, Germany, Ireland, Netherlands, New Zealand, Belgium, Austria

Delivery Terms:

  • Processing time: 1-14 business days
  • Delivery timeframes are estimates, not guarantees
  • Risk of loss transfers to customer upon delivery to carrier
  • We are not liable for shipping delays beyond our control
  • Customers are responsible for providing accurate delivery information

Returns, Exchanges, and Refunds

Return Policy:

  • Returns must be initiated within 30 days of delivery
  • Products must be unused, in original condition with all tags attached
  • Customer pays return shipping costs unless item is defective
  • Refunds processed within 5-7 business days after inspection
  • We reserve the right to refuse returns that don't meet our criteria

Non-Returnable Items:

  • Personalized or custom products
  • Items damaged by customer misuse
  • Products returned after 30-day window
  • Items not in resellable condition

User Accounts and Conduct

Account Responsibilities:

  • You must provide accurate, complete information
  • You are responsible for maintaining account security
  • You must notify us immediately of any unauthorized use
  • One account per person; multiple accounts may be terminated

Prohibited Activities:

  • Fraudulent or deceptive practices
  • Violating any applicable laws or regulations
  • Interfering with website functionality or security
  • Using automated systems to access our website
  • Copying, reproducing, or distributing our content without permission
  • Creating fake reviews or manipulating our review system
  • Reselling our products for commercial purposes without authorization

Intellectual Property Rights

VerdantAge Property:

  • All website content, including text, images, logos, and design elements
  • VerdantAge trademarks, service marks, and trade names
  • Product photography and descriptions
  • Website functionality and user interface

License to Use:

  • We grant you a limited, non-exclusive, non-transferable license to use our website for personal shopping purposes only
  • This license terminates if you violate these Terms

User Content:

  • You retain ownership of content you submit (reviews, photos, etc.)
  • You grant VerdantAge a perpetual, worldwide, royalty-free license to use, display, and distribute your content
  • You represent that your content does not violate third-party rights

Privacy and Data Protection

Your privacy is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data collection and use practices as described in our Privacy Policy.

Disclaimers and Limitation of Liability

Product Warranties:

  • Products are sold "as is" without warranties beyond manufacturer warranties
  • We disclaim all implied warranties, including merchantability and fitness for particular purpose
  • We do not warrant that products will meet your specific requirements

Limitation of Liability:

  • Our total liability is limited to the amount you paid for the specific product
  • We are not liable for indirect, incidental, special, consequential, or punitive damages
  • This includes lost profits, business interruption, or loss of data
  • Some jurisdictions do not allow these limitations, so they may not apply to you

Force Majeure:

  • We are not liable for delays or failures due to circumstances beyond our control
  • This includes natural disasters, government actions, labor disputes, or supply chain disruptions

Indemnification

You agree to indemnify, defend, and hold harmless VerdantAge, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of our website or products
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you submit to our website

Termination

Termination Rights:

  • We may terminate or suspend your account immediately for Terms violations
  • We may discontinue services at any time with reasonable notice
  • You may terminate your account by contacting us

Effect of Termination:

  • Your right to use our website ceases immediately
  • Outstanding orders and obligations survive termination
  • We may retain your information as required by law or our Privacy Policy

Modifications to Terms

Amendment Process:

  • We reserve the right to modify these Terms at any time
  • Significant changes will be communicated via email or website notice
  • Continued use after changes constitutes acceptance
  • Previous purchases remain governed by Terms in effect at time of purchase

General Provisions

Severability: If any provision is found unenforceable, the remainder of these Terms remains in full effect.

Entire Agreement: These Terms, together with our Privacy Policy and Return Policy, constitute the complete agreement between you and VerdantAge.

Assignment: We may assign these Terms without your consent. You may not assign your rights or obligations.

Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.

Survival: Provisions that by their nature should survive termination will continue in effect.

Acknowledgment

By using VerdantAge services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.