Delivery & Customer Care

We know you're excited to welcome your natural essentials into your home. Here's how we make sure they arrive safely and sustainably:

Processing time: 1-2 business days (we hand-check every order)
Delivery time: 5-18 business days, depending on where you call home
We ship to: US, UK, Canada, Australia, Germany, Ireland, Netherlands, New Zealand, Belgium, Austria
Free shipping: On orders over $75 (because sustainability shouldn't cost extra)

Our Sustainable Packaging Commitment

At VerdantAge, we're committed to protecting both your handcrafted items and our planet. Each product requires different levels of protection during international shipping to ensure it arrives in perfect condition—free from moisture damage, breakage, or crushing.

Our Approach:

• Protection-first packaging - We use only what's necessary to safeguard each unique item

• Recyclable materials - All packaging can be recycled or reused

• 100% plastic-free products - Every item inside is naturally biodegradable

• One tree planted per order - Offsetting our environmental footprint

• Continuous improvement - Actively testing eco-friendly alternatives

Your Role in Sustainability:

♻️ Please Recycle or Reuse: All our packaging materials are recyclable. We encourage you to reuse boxes and protective materials for storage, moving, or regifting—or recycle them through your local program.

🌳 Your Positive Impact: Every VerdantAge order plants one tree through our reforestation partnerships. 

Our Promise:

We balance product protection with environmental responsibility. While we can't eliminate all packaging today, we're committed to:

• Using minimal materials necessary for safe delivery

• Choosing recyclable options whenever possible

• Offsetting our impact through tree planting

• Transitioning to compostable solutions as they become viable for international shipping

Your purchase supports sustainable products and artisan communities. Together, we're making choices that matter. 🌿

Sometimes packages take unexpected detours. We've got you covered:

Lost in transit? We'll send a replacement at no cost - it's on us.
Arrived damaged? Let us know within 48 hours and we'll make it right immediately.
Not what you expected? We're responsible until it's safely in your hands. 

Exchanges Made Easy

• Request your exchange within 15 days of purchase
• Your natural essential must be in the same pristine condition it arrived in
• All original tags must remain attached - just as nature intended
• Keep your order confirmation and any delivery receipts safe (you'll need these for proof of purchase)